FAQs

I have purchased my own stationery and invitations and was going to write them myself. I am running out of time to do this now, so can I request the calligraphy only service?

Yes, it is possible to request this. Please bear in mind that as a minimum you will need to supply an extra 10% of the number of items required. So, for 100 place cards or invitations to be written you will need to supply at least 110. This is to be sure that any errors or additions required can be rectified easily and without delay. They are very rarely needed, but it is better to be safe than sorry. Please note, metallic or pearlescent finished stationery are not suitable for the calligraphy service. The ink tends to seep or run and will not allow for a crisp, sharp lettering finish. For all textured stationery finishes a sample request would be strongly advised.

I only need 8 place cards and a menu for a dinner party. Am I able to place an order for such a small event?

Yes, no problem. No order is too small. If you allow plenty of time you can request samples as well, the cost of which can be deducted from your actual order when and if placed.

I have sent my details on the contact form.  What happens next?

You will get an email from me acknowledging your request. The email will have a form attached which you will need to complete and return by email. I will then provide you with a quotation and accompanying terms and conditions. If you have any special requests they will be highlighted on your quotation.

Can I get the items delivered to the event venue?

Yes, you can get any items delivered to the event venue, as long as you can provide the name of the person who will be responsible for their receipt. It may be possible for me to deliver all items personally and set them up for your event. This service is normally only available in the Kent area.  If you require this service, please request this on your form and I will confirm whether this is possible.

Can I make an appointment to meet you to discuss my requirements?

I can make an appointment with you to discuss your requirements. It is normally ideal to meet at the event venue, especially if welcome artwork or a table plan is required or if you require me to set the items up for your event. This service is subject to availability, please ask on the form for confirmation of whether this will be possible.

When do I need to pay for my order?

When placing an order, a 50% deposit of the full order price is required. For orders under £50 full payment is required at time of order.

The final balance must be received 7 working days before items are sent or delivered in person to the venue. For a cheque payment this is increased to 12 working days.

Can I pay by card?

Sorry, but currently this is not possible. Payment needs to be made by bank transfer or cheque. Please bear in mind that cheque payments need to be paid 12 working days in advance of items being sent out on delivery.

When will I need to supply all the information required to create my order?

All information that is required to complete your order needs to be provided at least 28 days prior to dispatch. You can, of course, supply the information well in advance if you are able to do so. Please make sure you allow time for delivery in addition to this timescale.

I need to add a couple of items to my completed order. Is this possible?

Yes, this should be possible although this request will be subject to timescale and product availability. Please let me know as soon as possible should this be necessary. If you are supplying your own stationery, then you will need to have this available as well. If any extra items are required once the order has been dispatched, there will be an administration fee of £10 added to the cost of the extra items. Any additional items required before main order dispatch will be charged for at the normal rates.

I have a few more people attending my event now. Can I add to my order? If so, what is the cut-off for this?

Yes, you can add to your order. This request will be subject to timescale and product availability. Please let me know as soon as possible should this be necessary. In terms of timescale, it will depend on the delivery option you have chosen. If I am delivering the items to the venue, then the cut-off would be 5 calendar days before the event. If the items are to be delivered to an address of your choice, then the cut-off will be 7 working days prior to the event. If you are supplying your own stationery, then you will need to have this available as well. You will need to check if I have any spare or if you will need to deliver extra to me. The cut-off times quoted above are based on me having the stationery available. If you need to send them, I will let you know when they arrive and if they can be completed and dispatched in time.

If any extra items are required once the main order has been dispatched, there will be an administration fee of £10 added to the cost of the extra items. Any additional items required before main order dispatch will be charged for at the normal rates.

My event has been cancelled. Can I cancel my order?

Yes, once an order has been placed there is the option to cancel. The deposit will be refunded less £20 if the cancellation is made more than 28 days in advance of your required delivery date. Orders that are cancelled after this time will require full payment to be paid for the work that has already been completed. All cancellations need to be made in writing either by post or email. Wedding/event insurance is recommended to avoid any losses.

I have received my order at my home address and I have checked through it. There are a couple of spelling errors. My wedding is next week, what can I do?

In the first instance, please notify me immediately by email. The spelling of all names provided on the request form is your responsibility. If I have made an error I will provide you with a replacement as soon as possible. If the spelling error is evident on your request form then I will still provide you with a replacement as soon as possible, however, there will be a £10 administration fee required prior to dispatch and additional items will be charged for at the normal rate.  (Please bear in mind the timescale of this request. I will do my utmost to get correct items sent as soon as possible. If you have received your order well in advance of your event it is worth checking it through at time of delivery rather than waiting until the week before).

I have arranged for you to deliver and set up my table plan and place cards at the venue. Can I still see them all prior to the event?

If you wish to view your completed stationery prior to your event, please request this on your request form and I will advise you if this is possible. (This applies to all items including invitations being sent).

I wish to place an order and take delivery 3 months prior to my wedding. Where should I keep all the items?

It is recommended that you keep all items stored in a dry dark place to avoid damage or colour fading.

My order has arrived and the stationery looks great, however, a couple of the table number cards are slightly damaged. What should I do?

I am sorry to hear that your order has arrived damaged. All orders that are delivered by a third party delivery company are packaged carefully using a suitable solid box and this really should not happen. Damaged or faulty items will be replaced if written notification by email or post is made within 7 days of delivery. (Please remember to check your order thoroughly on arrival).

What happens to all the personal information I have supplied you with?

All information you provide about yourself will be securely kept on file in my home office for 5 years. Any guest information you supply, will be securely disposed of within 3 months of the event unless you request for it to be kept for longer. Please also refer to the website Privacy Policy as this will give you full details of how the information you provide on the website is treated.